Privacy Policy
Last updated: February 2026
Bergamo Health respects your privacy and is committed to protecting your personal and health information. This policy explains, in plain language, how we collect, use, store, and protect your information.
We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other laws that apply to private allied health providers.
What information we collect
We only collect information that is needed to provide you with care and manage our services. This may include:
Your name, contact details and date of birth
Health history, assessment notes and treatment records
Referral details (if applicable)
Billing and payment information
If you choose not to provide required information, we may not be able to deliver services safely or effectively.
How we collect information
Where possible, we collect information directly from you. Sometimes we may also receive information from:
Family members or carers
Referring practitioners
Other health professionals involved in your care
How we use your information
We use your information to:
Provide allied health services
Manage your care and appointments
Communicate with you about treatment and follow-up
Meet legal, professional, and administrative requirements
Who we may share information with
Your information may be shared only when necessary, including with:
Health professionals involved in your care
Your referrer (unless you ask us not to)
Parents, guardians, carers, or legal representatives
Administrative systems for billing, reminders, quality assurance, and practice management
We do not share your information overseas.
Accessing or correcting your information
You may request access to, or correction of, the personal or health information we hold about you. If we do not agree to make a change, you may request that a note be added to your record.
Reasonable administrative fees may apply when providing copies of records.
How we keep your information safe
We take reasonable steps to protect your information from loss, misuse, or unauthorised access. This includes physical, electronic, and administrative safeguards.
When information is no longer required, it is securely destroyed or de-identified unless we are legally required to keep it.
Questions or complaints
If you have questions, concerns, or complaints about privacy, or wish to access your information, please contact our centre.
Phone: 03 9887 4144
Email: info@bergamohealth.com.au
Website privacy
When you visit our website, we do not try to identify you unless you provide information voluntarily (such as submitting a form or sending an email).
We may collect basic, non-identifying information such as IP address, browser type, pages visited, and visit time for website improvement purposes.
Cookies
Our website may use temporary cookies to improve functionality. Cookies do not identify you personally. You can manage cookie settings in your browser, though some website features may not work if cookies are disabled.
External links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.
Any personal information collected via our website is handled in line with this Privacy Policy
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