Frequently Asked Questions

No referral is required to book an appointment with our chiropractic team, massage therapists, nutritionists, dietitian, physiotherapists, or Chinese medicine practitioners.

Most health funds recognise chiropractic, physiotherapy, massage and nutritionist in their extras cover. The centre houses the on-the-spot Hicaps claim facility so patients simply pay the gap on the consultation. The rebate varies with different funds and the level of your extras cover. We recommend you speak to your health insurance provider if you want to determine your actual gap payment. 

The centre also works with GPs with the Chronic Disease Management Plan (CDM). The new medicare allied health item means for suitable patients they would have a rebate of  $61.80  for up to five consultations, depending on what is allocated by your GP.This medicare benefit only applies for complex, chronic spinal cases.

Chiropractic care is a regulated health profession in Australia. At BCNC, care is provided following a thorough assessment and is tailored to each individual’s presentation and needs.

Chiropractic treatment of the musculoskeletal system is internationally recognised as being far safer and the risk of injuries and complications far lower than that associated with many medical or other treatments, medications and procedures given for the same symptoms.

From the 2025 JMPT study, Observational Study of the Safety of Chiropractic vs Medical Care Among Older Adults With Neck Pain, it was concluded with new onset neck pain, management with chiropractic care was associated with lower rates of adverse events than primary medical care. The prescription drug therapy group had the highest risk of any measured adverse outcome.

Chiropractic care at BCNC is suitable for adults of all ages, including those experiencing acute discomfort as well as those seeking ongoing support for movement, posture, or general musculoskeletal health. 

We also have a FREE backpack assessment for all children, from Prep, or 5 years onwards.

We also have a dedicated FREE falls risk assessment for all patients over 55 years of age. 

If you are unsure whether chiropractic care is appropriate for your situation, our team is happy to discuss your needs and answer any questions before you book.

Yes. A lot of our chiropractic patients have preceding remedial massage. This allows a one to one collaboration between the chiropractor and the remedial massage therapist for best care for our patient.

If the presentation is neurologically based in a Neuro Rehab consultation e.g. migraine, concussion, vertigo, or dizziness, we often couple this work with our remedial Massage Therapist to  manage the muscular side of this problem e.g. tight neck and shoulder blade muscles as well as tight jaw muscles.

If a patient has a waistline that is greater than 90 cm for a female or greater than 100 cm for a male, and they present with low back pain ,we often will partner with our Dietitian with the goal for weight management to reduce the load on the low back.

Chiropractic: Initial consultation is 30 minutes, this includes history taking, a full thorough assessment and treatment, if applicable. Our new patient form can be downloaded from here 

Follow up visits take approximately 10 minutes where treatment is provided, as well as  take home advice, with heat or cold recommendations or an exercise prescription. If needed, we have long consultations, if the chiropractor and the patient feels this is required. 

Massage: An initial consultation will run for 60 minutes.

Subsequent follow up consultations will be either 30 or 60 minutes, depending on the individual patient’s needs and will be guided by your remedial massage therapist.

A half-hour appointment allows time for a partial massage session, such as neck and shoulders, back or legs and feet.

Nutrition: Initial consultations are 1 hour.

Follow up visits are 30mins, where your progress will be monitored, and changes will be made to your diet, lifestyle and supplements (if required).

The number of appointments varies depending on your individual circumstances, goals, and response to care. This will be discussed with you as part of your personalised care plan.

You are welcome to use our off-street parking. You can access the parking via Boronia Rd Service Road.

We see families of all ages in our clinic. Please download the Australia Chiropractic Association information for more details here.